( Refund and exchange claims will only be accepted within 15 days after the customer receives an order)
| Poor Quality or Damaged:
If you receive a product that is damaged, defective, or of poor quality.
Note: We are not responsible for items damaged in shipping. For example, a shoe box is damaged in shipping.
Wrong Product Shipped:
If you receive the wrong product in their order.
If there are items missing from the package when you receive it.
If the printed design differs substantially from the artwork, you should email us
In the rare event that you are unhappy with the fit of your shoes or your clothing, We offer a one-time free size exchange chance for Shoes and Clothing to keep you happy.
*Free Exchanges will only be allowed once per Shoe or Clothing order. Any costs related to exchanges past the first free exchange must be covered by sellers.
*In order for a free exchange to be processed, sellers must provide the following information: a reason why the products didn't fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.
*Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for return
*To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your customers’ reference.
Note: This policy supports add-to-cart orders and will not be applied to bulk orders. We only provide free size changes for Shoes and Clothing.