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Return Policy

Return and Refund Policy

( Refund and exchange claims will only be accepted within 15 days after the customer receives an order)

 Poor Quality or Damaged:
If you receive a product that is damaged, defective, or of poor quality.
Note: We are not responsible for items damaged in shipping. For example, a shoe box is damaged in shipping.
Wrong Product Shipped:
If you receive the wrong product in their order.
Missing Items:
If there are items missing from the package when you receive it.
Design Issue:
If the printed design differs substantially from the artwork, you should email us

Sizing Issues:
In the rare event that you are unhappy with the fit of your shoes or your clothing, We offer a one-time free size exchange chance for Shoes and Clothing to keep you happy.

 

*Free Exchanges will only be allowed once per Shoe or Clothing order. Any costs related to exchanges past the first free exchange must be covered by sellers.

*In order for a free exchange to be processed, sellers must provide the following information: a reason why the products didn't fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.

*Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for return

*To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your customers’ reference.

 

Note: This policy supports  add-to-cart orders and will not be applied to bulk orders. We only provide free size changes for Shoes and Clothing.